Account Manager - Saas Company

An Account Manager in a SaaS company manages client relationships, ensures customers gain maximum value from the software, and drives account growth through renewals and upsells. They act as trusted advisors who guide clients through adoption, engagement, and long-term success with the product.

Account Managers onboard clients, provide ongoing support, track account health, and ensure customers maximize product usage. They handle renewals, prevent churn, and identify upsell opportunities. They also collaborate with internal teams (support, product, engineering) to resolve client issues and advocate for customer needs.

Join our growing company as an Account Manager! We are looking for an individual with the relationship-building and problem-solving skills to ensure client success with our SaaS solutions!

In this role, you’ll serve as the primary contact for clients, manage accounts, and help customers get the most value out of our platform.

As the trusted advisor to your accounts, you’ll anticipate needs, address challenges, and ensure long-term satisfaction and retention.

Collaborating with customer support, product, and sales teams, you’ll implement client success strategies and drive continuous improvements to strengthen customer relationships and business growth.

• Build and maintain long-term relationships with assigned client accounts
• Onboard new clients, ensuring smooth implementation and adoption of SaaS solutions
• Provide ongoing product training and support to maximize usage
• Monitor account health, engagement, and product utilization
• Proactively identify risks of churn and implement retention strategies
• Drive renewals by demonstrating value and ROI
• Identify and execute upsell and cross-sell opportunities
• Serve as the client’s advocate, escalating issues to support or product teams as needed
• Collaborate with internal teams to improve customer experience
• Prepare and deliver account reviews and performance reports
• Collect customer feedback and share insights with product teams for roadmap planning
• Ensure accurate CRM data for account activity and pipeline management

• Increased customer retention and renewal rates
• Expanded revenue through upselling and cross-selling
• Strengthened client satisfaction and Net Promoter Scores (NPS)
• Reduced churn by addressing risks early
• Fostered long-term partnerships that drive recurring revenue
• Improved product adoption and ROI for clients

• Bachelor’s degree in Business, Marketing, Communications, or related field
• 3–5 years in account management, preferably in SaaS or technology
• Familiarity with SaaS platforms and business models
• Proficiency with CRM tools (Salesforce, HubSpot, Zoho, etc.)
• Knowledge of customer success metrics (churn, NRR, ARR)
• Excellent communication and relationship-building skills
• Strong negotiation and presentation abilities
• Problem-solving mindset with proactive client support
• Ability to manage multiple accounts and priorities simultaneously
• Collaborative approach to working with cross-functional teams