I. What is the client’s business?

Our client owns and manages an Amazon Advertising agency. They assess Amazon product listings, create ad campaigns, and monitor campaign performance for Amazon sellers.‍

II. Why did the client need an Operations Manager?

As the client’s agency grew, they needed a right-hand person to handle the increasingly complex business needs. 

However, their attempts to fill the role were unsuccessful. Despite different job postings and salary offers, the candidates they found simply didn't meet their standards. 
As a result, the workload kept piling up each day without the necessary management, making the situation more expensive and challenging. 

They were at a standstill and needed a solution fast, so they partnered with MultiplyMii.

III. How much is the hired candidate's salary?

Reina, the hired Operations Manager, earns a monthly salary of $1,500 inclusive of standard Philippine employment benefits.

IV. What are the hired employee’s responsibilities?

The hired Operations Manager deeply analyzes each department within the agency, identifies areas for improvement, and implements targeted enhancements.

Here are some of the high-impact responsibilities she has taken on:

• Streamlining Operational Workflows: Creating efficient processes that allow the team to manage more client accounts effectively.

• Team Leadership and Development: Collaborating with other departments like marketing and supply chain to ensure seamless integration across all functions.

• Data Analysis and Reporting: Delivering clear and actionable insights from campaign data to inform client strategies.

• Client Relationship Management: Building and maintaining strong relationships with clients, ensuring their satisfaction and retention.

• Strategic Planning and Growth Initiatives: Contributing to the agency’s 700% growth by identifying and pursuing new business opportunities.

• Customer Service Enhancement: Developing and executing strategies to improve service throughout the customer journey.

With the Operations Manager on board, the agency has experienced significant transformation. No longer feeling chained to daily operations, our client now has the freedom to focus on high-level strategic initiatives, knowing the agency's operations are managed expertly.

V. What was the hired candidate's work background?

Before joining the company, the Operations Manager had four years of experience in operational roles across multiple industries.

She had worked with diverse teams, managing and coordinating day-to-day operations:

• Developed effective strategies for streamlining workflows and optimizing resource allocation
• Improved interdepartmental communication to foster a cohesive and productive work environment
• Showcased proficiency in employing digital tools for project management, data analysis, and remote collaboration
• Implemented cost-saving initiatives that significantly reduced operational expenses
• Led training programs to upskill team members and enhance overall productivity

This comprehensive experience positioned her well for the challenges and expectations of a growing business.